Privacy Policy

1. Introduction

Vivado Agency (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vivado.agency, including any other media form, media channel, mobile website, or mobile application related or connected thereto.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form, quote request, or consultation booking
• Subscribe to our newsletter
• Communicate with us via email or other channels

This information may include your name, email address, phone number, company name, job title, and project details.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website. We collect this information using cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and fulfil your requests
• Send you project proposals, quotes, and consultation confirmations
• Send newsletters and marketing communications (with your consent)
• Improve our website, services, and user experience
• Analyse website usage and trends
• Comply with legal obligations

4. Analytics

We use Google Analytics and Google Tag Manager to analyse website traffic and usage patterns. These services may collect information such as how often you visit the site, what pages you visit, and what other sites you used prior to coming to our site. We use this information to improve our website and services. Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

5. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• Service providers who assist us in operating our website and conducting our business (e.g., email delivery services)
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

9. International Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: [email protected]
• Website: vivado.agency/contact