Returns are part of e-commerce: the 14-day withdrawal right applies to most online consumer sales in the EU. Handled by email and spreadsheet, they cost time and cause stock errors.
Automating each step
- Self-service returns portal
- Automatic eligibility rules
- Return labels and tracking
- Receipt and inspection that trigger the next steps
- Refund, exchange or credit, with the accounting credit note created in the ERP
- Restocking, refurbishment or clearance
A good returns process brings the customer back, not just the parcel.
Use returns data
Return rate per product, reasons and logistics cost improve product pages and sizing guides.
Plugins cover simple cases; warehouse, carrier and ERP sync calls for targeted development. See PrestaShop or WooCommerce and WooCommerce store cost.
Automated returns process: FAQ
Does the withdrawal right apply to all online sales?
To most consumer sales, with legal exceptions; B2B sales are not covered by default.
Should returns be free?
A commercial choice — reassuring, but costly; many merchants reserve it for exchanges.
Automate your returns
Our WooCommerce agency in Paris automates returns end to end. Let’s talk.